Product reviews for Laser Game

Existing reviews

Huge overpayment and poor service

21.03.2024 11:24

We’ve booked a “tour” to laser tag.
First of all, we got change of time. We got it changed twice. secondly, I t’s not a direct service for 50€ per person. It’s huge overpay but at least we got a transfer and a guide. Transfer was ok for us as we didn’t know where the laser tag is located. But it was a regular laser tag at Holeshovice. Basically, we could take a taxi. In result, we couldn’t even have some drinks we had to go with this transfer back. So, we let the transfer go and headed to the city centre ourselves. We had no pauses between games. The transfer was very rude and swore a lot (in Russian). The driver looked like more some gangster. And the guide, he didn’t know anything we asked about in this laser tag. So, he is absolutely useless.
So, organization is very bad and it’s not worth if the payment we did.

From: Guest

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A manager responded to this review

Dear Darina,
Thank you for your review. We're sorry you had a bad experience with the laser game. As for the change of venue time, we mention in the additional information that the time is approximate and subject to change. Unfortunately, after agreeing on your time you were late anyway and everybody had to wait for you so therefore there couldn't be such a break between the jams.
We spoke with the guide and he told us that you asked him for the exact rules of the game which was then explained to you directly at the laser game. Also he didn't say anything about rude driver and other customers don't have problems with the drivers.
Fun in Prague team

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